Customer Care
Returns & Exchanges
We want you to love how you feel in your Zowis gown. If something isn’t right, here’s how we’ll sort it out together.
Our return window
Pieces can be returned for a refund or exchange within 7 days of delivery. They must be unworn, unwashed, with any tags attached and in their original packaging.
Custom-fitted pieces
Pieces adjusted to your personal measurements can’t be returned or exchanged. We take real care to get these right, so if anything feels off, talk to us and we’ll work with you on the fit.
How to start a return
Message us on WhatsApp or email hello@wearzowis.com within 7 days of delivery with your order number and the reason. We’ll confirm the details and arrange the return with you.
Refunds
Once we receive and inspect your return, we’ll refund your original payment method within 5 to 7 working days. Delivery fees aren’t refundable unless the return is due to a fault on our side.
Exchanges
Happy to swap a size or colour? Start it the same way within 7 days. If your new piece isn’t immediately available, we’ll confirm timing with you before we begin.
Faulty or incorrect items
If your gown arrives faulty, damaged, or not what you ordered, let us know within 48 hours of delivery with a photo. We’ll cover the return and send a replacement or a full refund, including delivery.
Ready to start a return?
We’re quickest on WhatsApp. Have your order number handy and we’ll take it from there.
Message us on WhatsApp