Question 1

How long will my order take?

Accepted Answer

See the linked page for full details.

Question 2

Where do you deliver?

Accepted Answer

We deliver across Nigeria, to your door or a GIG service centre near you, with the exact fee quoted at checkout. Ordering from outside Nigeria? Message us on WhatsApp and we’ll arrange it.

Question 3

How can I pay?

Accepted Answer

You can pay securely in naira with Paystack (cards, bank transfer and USSD) or Flutterwave, which also accepts international cards. Your details are never stored on our site.

Question 4

What sizes do you offer, and how do I find mine?

Accepted Answer

See the linked page for full details.

Question 5

Can I have a gown made to my measurements?

Accepted Answer

Sometimes. It depends on the piece. Message us on WhatsApp with what you have in mind and we’ll confirm what’s possible.

Question 6

What is your return policy?

Accepted Answer

See the linked page for full details.

Question 7

How do I track my order?

Accepted Answer

You’ll get an order confirmation by email, and we’ll keep you updated on WhatsApp. A tracking number follows once your gown ships, so you can follow every step on our tracking page.

Question 8

Can I change or cancel my order?

Accepted Answer

Because we begin making your gown soon after you order, reach out as quickly as possible (ideally within 24 hours) and we’ll do our best to help before it goes into production.

Question 9

How should I care for my gown?

Accepted Answer

Care varies by fabric, so always check the note on your piece. As a rule, dry clean only and store on a padded hanger to keep the drape. Specific care is listed on each product page.

Question 10

How do I reach you?

Accepted Answer

See the linked page for full details.

Frequently Asked Questions